Wilson Audio paint problems

Brianmgrarcom , 2 months is simply too long to make a customer wait for something that was paid for that turned out to be defective.

Perhaps the custom color was an issue, but they also still charged him for that.

Not to be a Wilson fan, but the custom paint color takes time. So it makes sense. I think the Wilson service has always been top notch. Too much negative talk here for no reason. Wilson has some of the best service in the industry and answer phone calls with ease. Unfortunately some other comopanies are having a difficult time and have cut customer service.

They also support their dealer network very strongly. If I had every customer coming to me rather than working with my salespeople I wouldn't be able to give good service. Wilson is doing the right thing. They support their dealers (as few companies do) and deliver top notch service. The only thing is you do pay more for it. For me it is worth it. Unfortunately to many Audigoners are looking for something for nothing.

Also, if you live abroad and don't want to pay for shipping then taking the speakers to a car dealership is a great solution.

Dgad - to be honest, I would pay for the shipping. The thought of dismantling them and takingthem to a paint shop and doing all that stuff is just nuts.

Dgad, Still it seems 2 months for a custom paint job???

Come on. They put his order in the back of the line so they could sell product before getting to his warranty repair.

krupski,

Did you contact Wilson yourself yet? For me that is the big deal. What did they say to you. Not the dealer or a different dealer.