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Wilson Audio paint problems

Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski

Showing 4 responses by ozzy

ozzy's avatar
ozzy
7,576 posts
 
Vwfast4me, Your story is touching except for one thing.

Wilson should have either found you another brand new pair immediatly or pushed your re-build production ahead of others.
Waiting 2 months is ridiculous!
ozzy's avatar
ozzy
7,576 posts
 
Brianmgrarcom , Give the man who purchased the defective speakers a break!
The cost of Wilson speakers is very high, thier claim to fame is thier high tech finish!

Are you saying that Wilson Audio with all there dealer network connections could not have found a suitable new replacement quicker than 2 months !

Maybe you have $20,000+ to wait for 2 months for a replacement , but I do not!
ozzy's avatar
ozzy
7,576 posts
 
Brianmgrarcom , 2 months is simply too long to make a customer wait for something that was paid for that turned out to be defective.

Perhaps the custom color was an issue, but they also still charged him for that.
ozzy's avatar
ozzy
7,576 posts
 
Dgad, Still it seems 2 months for a custom paint job???

Come on. They put his order in the back of the line so they could sell product before getting to his warranty repair.
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