How about Wilson applying the 'protective plastic' too soon and when new owners remove this film/plastic, it removes the paint. Every dealer that has actually sold any Wilson over the past few years is WELL aware of this problem. Wilson can be a great speaker and company, but they need to check their ego at the door. Something they are horrible at doing.
Their fit and finish used to be top notch, but in the past few years it has changed.
Good luck.
Splaskin: you state to go through a dealer and he fails to do this contact Wilson with a complaint. Missing the point here. Wilson hasn't call this buyer back at all. So I don't have a problem going through a dealer with issues, but this does NOT give Wilson the right to bypass his calls and concerns as a paying customer! They should have proper communications with the end user, regardless. They can still direct him to his dealer, but should still be able to face the music and handle the issue at hand. Customer service is still customer service and in this case - it appears Wilson has not held their own.
GrandSlamm - what are your thoughts being a Wilson employee?
Their fit and finish used to be top notch, but in the past few years it has changed.
Good luck.
Splaskin: you state to go through a dealer and he fails to do this contact Wilson with a complaint. Missing the point here. Wilson hasn't call this buyer back at all. So I don't have a problem going through a dealer with issues, but this does NOT give Wilson the right to bypass his calls and concerns as a paying customer! They should have proper communications with the end user, regardless. They can still direct him to his dealer, but should still be able to face the music and handle the issue at hand. Customer service is still customer service and in this case - it appears Wilson has not held their own.
GrandSlamm - what are your thoughts being a Wilson employee?