Wilson Audio paint problems


Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski

Showing 2 responses by peterayer

Mw_chen,
With all due respect, how do you know there is "absolutely no sonic effect"? If the cabinet is cracked, the joint must have moved, and pressure inside the unit may be compromised. I don't believe your cabinets are sealed, but if this were a sealed design, I would expect some sonic change. I don't know about a ported design.

If it was not cracked when you bought it, and it is now cracked, then I gather you didn't notice a change. That doesn't mean there is no sonic effect, just that you can't hear it. The perception of an effect, real or not, is enough to effect the resale value. I certainly don't know, but I would consider the possibility that the issue is not just cosmetic. The forces in these enclosures can be huge. I suppose that is why it cracked in the first place.
Jtimothya,
I got to a crack in the cabinet at the joint because earlier in the thread someone mentioned that this is an issue with the glue manufacturer. The flat panels that make up the cabinet I believe are glued together. That implies to me that it is the cabinet and not the paint that first moved. That is understandable considering the pressures that are inside these cabinets. That movement caused the crack along the joint in the paint. At least I see this as one possible scenario.

Regarding the sonic effect: If one can't hear it, then HE can't detect it. However, others MAY be able to. People have heard things in my system and I in theirs that the other does not detect. Lots of possible reasons for that outcome. One being the quality of a person's hearing. Another is knowing what to listen for. Clearly, in this case, it is not an obvious sonic effect. But it may be subtle. I'm just saying that just because the OP can't hear it, doesn't mean it doesn't exist. Someone else might hear it and there is the possibility that it might get worse with time.

I agree with you that a buyer can only expect so much service depending on many factors. And one's expectations should be no different for Magico, B&W, or other well -established brands. There are many variables and factors involved.

This is a long thread and seems not to be a unique issue. I don't know what is meant my a "slippery slope". The OP is just asking for opinions and advice. He is getting some. I hope he can resolve this to his satisfaction.