Wilson Audio paint problems


Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski

Showing 2 responses by jbatlanta

I can't believe all this negative vibe about Wilson Audio quality.

Took delivery on a pair of Maxx3's today. They are superbly finished in EVERY way!

The paint is an upgraded metal-flake Macadamia color. I am an exotic car hobbyist and own 3 of them....also, own and fly German-built custom racing sailplanes...and the finish on my new Maxx3's rival the depth of the paint finishes on any of the cars, and also the precision of the sailplane airfoils which have mirror like smooth surfaces that don't distort reflections.

It is obvious how well-finished the external surfaces are because, yes, you can examine the areas that are painted but will not show when fully assembled and compare them to, say, the front and sides of the speaker. While still very good, the surfaces are not quite as perfect. Once fully assembled all you can see are superb, luscious, deep paint finished to perfection!

This is not my first set of Wilson speakers, either....I owned the Maxx2's and they were also superb.

Are you guys just 'dissin a great USA company out of spite or something? If so, suggest you go put a nice Charlie Daniel's CD in and turn up that Boze Wave.

Wilson Audio and their products are fantastic. (in my opinion)

John Bojack
Addendum to my above post.

My Maxx3's arrived perfect except one corner on one of the woofer grilles had a very small tear due to the shipping stress (Wilson ships them attached to the speakers to protect the drivers).

Delivery and setup was on Monday....Wilson had a new grille in my hand by Thursday. Great customer service.