Which companies also offer good service??


I just thought it would be interesting for Audiogoners to share their experiences both good and bad when is comes to service. I think when spending the kind of money we do on audio equipment, service should be a big factor.

Thiel - Good. Just recently I sent in a speaker for repair and the folks there just couldn't have been better. All the way from the customer service to the actual repair work I had done to the cabinet, which came back looking like new.

Mark Levinson / Madrigal - Bad. Tried to get an updated EPROM chip for my preamp and was told we don't have anymore. My preamp is only 6 years old and the manual says you can get this for free. I also asked about upgrading my DAC from a 36S to a 360S and was told, we don't upgrade "legacy" products anymore. The 36s is only one generation old. Not a company I want to have thousands of dollars tied up in equipment with.
dewinkle
Good
Krell gave me great service on a cd player I bought used, they even overnighted me a replacement disc stabilizing puck at no charge.
Cary was great, Kirk always had time to chat.

Not so good
Alon/Nola never answered emails I sent inquiring about possible driver upgrades for my former speakers.
Rogue and Von Schweikert.

It is reassuring to deal with owners that return all your calls and emails, and that take care of any issues promptly and courteously.

KP
HSU Research is always good to me! and although I do not own them, Bruce Thigpen at Eminent Technology is about as nice as the come!