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What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
three_easy_payments's avatar
three_easy_payments
2,097 posts
 
Never ceases to amaze me how the "someone failed to return my call" threads are always the longest.
marqmike
838 posts
 
I am about 25 minutes from them. They are a great company. The owner has treated me very well. Off season when they are there, at times I get a response in a day or two. They are off a few days, and they have been very, very busy. And it seems to me they take the time to do things well, it does take time. I am glad they don’t have the mentality of a fast food place.
mrbell OP
2 posts
 
I've done business on audiogon for years.  Communication is key and I always keep the buyer/seller fully informed.  TMR took my money and went dark.  If it was my business I'd have an automated email response and voicemail indicating they are closed for the holidays.  Instead my emails go unanswered and the voicemail says "call durning our regular hours" - which I was.  This is not about being impatient or expecting special treatment.  Their behavior is outside what I consider normal business practices. 
dill
2,486 posts
 
Interesting, a quick look at your AudioGon feedback indicates you made a previous purchase from TMR in August 2017. How did that transaction go?
uberwaltz's avatar
uberwaltz
13,381 posts
 
OP
I understand your concern and yes TMR should have altered their voicemail message and maybe even auto email response to reflect their closure for the holidays.
But that is all I see wrong right now and they are NOT going to run away with your money and deliver nothing!
Not meaning to demean your $2700 purchase but it is not going to make them rich by robbing you of it and compared to some of their deals is on the smaller side.
Again that is NOT trying to say it is a good reason to treat you unfairly or that your purchase and business is not as important as say a $25000 sale but just some extra rationale.
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