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  3. 153299-89085

What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell

Showing 3 responses by twoleftears

twoleftears's avatar
twoleftears
5,320 posts
 

Instant gratification around the holidays is hard to achieve.  Look at where Xmas falls this week: Wednesday.  And the New Year.  Basically two whole weeks which are a total scrub.

The only thing I'd fault is that they could have posted a holiday closing message on answering machine, spelling out exactly when they'd be up and running again.  Jan. 2?  Jan. 6?

twoleftears's avatar
twoleftears
5,320 posts
 
From that other thread, it seems as if the owner is more concerned/motivated to keep all his customers happy than some of the employees.
twoleftears's avatar
twoleftears
5,320 posts
 
Will someone please alert Josh, aka @tmraudio, that there's a second thread blowing up.
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