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What a pile of Schiit

Sorry, most of us just can’t resist.

So I was looking at the Schiit Asgard and wanted it with a phono card. The web site does not provide the phono option on the drop down even though the owners manual clearly states this is an option. The only way to get it is to order it separately . When you do that, not only does it cost more but it voids the return policy even though Schiit installed it! Now if I ordered the phono card separately, and did a self install, I could return it. But, here again, you are not given an option on the site of purchasing it that way. Note the other preamps have drop downs that allow the option of factory or self installation of these cards at $50 savings either way. Insane.

So I emailed Schiit and Laura dogmatically states there is nothing that can be done, that’s the way it is.

 

Anyone else had similar experience with this company?

Has anyone listened to this phono card option on any of their modular headphone amps?

corelli
jl35
3,980 posts
 

Currently own original Saga, I find it excellent...also owned Vidar and Bifrost, both also excellent...got quick, helpful responses to a couple of questions I emailed them...

Post removed 
dogfish
15 posts
 

Had a Bifrost 2 for awhile.  Great piece of equipment.  I decided to return when I went down the DSD rabbit hole and opted for an RME ADI 2.   They accepted return without question and issued a prompt refund.  I’d buy from them again.

dougthebiker
210 posts
 

I’ve got two Aegirs, a Freya and an Yggy.  I don’t think you can get better SQ for the money.

HOWEVER, their customer service is pretty bad.  Either there’s no high level person in charge of customer service, they don’t train their people, or they can’t find good people.  Every manufacturer is suffering from the same problems since the COVID giveaways started.

 

alanhuth
32 posts
 

I also had a bad customer service experience with Schiit.  

NOTE: if you buy a used Schiit product, there is no warranty at all.

I bought a new-in-box Freya + on USAM.  The tube section was unbalanced.  I called Schiit to ask what the proper approach was to find out if a tube was bad. They told me they couldn't help me because their policy is that their warranty is not transferrable and this was a warranty question.  I said, I'm just looking for information.  Sorry.  Can't help you. But you can buy a new set of tubes for over double the market rate.  Lesson learned. 

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