2. headphones
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What a pile of Schiit

Sorry, most of us just can’t resist.

So I was looking at the Schiit Asgard and wanted it with a phono card. The web site does not provide the phono option on the drop down even though the owners manual clearly states this is an option. The only way to get it is to order it separately . When you do that, not only does it cost more but it voids the return policy even though Schiit installed it! Now if I ordered the phono card separately, and did a self install, I could return it. But, here again, you are not given an option on the site of purchasing it that way. Note the other preamps have drop downs that allow the option of factory or self installation of these cards at $50 savings either way. Insane.

So I emailed Schiit and Laura dogmatically states there is nothing that can be done, that’s the way it is.

 

Anyone else had similar experience with this company?

Has anyone listened to this phono card option on any of their modular headphone amps?

corelli

Showing 3 responses by shooter41

shooter41
64 posts
 

There are a number of posters that are clearly talking out of their posterior here. I'm on my fourth Schiit product, a Yggdrasil "Less-Is-More" version. I've been extremely pleased with all of them. The Yggdrasil is, without a doubt, one of the best bang-for-the-buck DACs available from ANY maker, and at $2150, it ain't cheap. Still a bargain, like pretty much everything they make. Schiit is very well respected among the audio press and the audio world in general, and for good reason. They've built a very successful business by providing excellent products at sane prices and making everything right here in the U.S., but you can't please everyone. I'm sure they'll be fine...

shooter41
64 posts
 

Indeed, I've read accounts of various Loki models being used in some pretty high-end systems and they only get raves. I too suspect the user above has something else going on that's causing the hum.

shooter41
64 posts
 

Their customer service is not that bad. They've answered every question I've ever had, including just the other day when I asked if they had any clue what could be causing an incompatibility issue between a streamer I'd bought and my Yggdrasil. They responded at 11 on Sat night and gave a few possibilities, but ultimately said they'd have to work with the streamer manufacturer to solve such an issue. Exactly what the owner of the streamer maker told me, and that's a high-end company known for their customer service that starts with a "B". 

As I said above, this is my fourth product from Schiit, and I don't continue to spend my money with companies that exhibit poor customer service. I have no reason to stop buying this Schiit. (I know, groan, but everybody else was doing it)

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