Wayne's Audio Problems?

I bought a record clamp from Wayne's Audio in April of this year and was initially impressed with the quality but after five months the stainless steel threaded ferrule would no longer release the spindle when the knob was turned. I contacted Wayne and related the defect to him after only a few months of sporadic use especially for something that should last decades and he said it was too late to return it but would sell me a replacement ferrule. I asked him if it would continue to fail requiring repurchase every 6 months or so. He responded with read my return policy. Not exactly the customer service I was expecting and leaving a bad taste in my mouth. Anyone else?