Walter (Underwood HiFi), Richard (Renaissance Sounds) and Duke (AudioKinesis)


Just wanted to give a long overdue multiple thumbs up to Walter, Richard and Duke!

Though I have only made a few purchases with them, Walter, Richard and Duke have graciously spent lots of time on the phone with me.
As a newcomer to this hobby, I have greatly benefited from them taking the time to educate me on things even beyond the components I bought.

There are some really good vendors out there.  But I have been most impressed with the professionalism and respect I received (and continue to receive) from Walter, Richard and Duke.

They have demonstrated excellent post purchase customer care followup to make sure I was satisfied with my transactions with them.

As such, I will be sharing my very positive experiences with them on other forums as well.

Disclaimer: I have no business interests with Walter, Richard or Duke other than being a very happy and loyal customer.

Stay safe everyone and Happy Thanksgiving!!
hleeid
+1 for Walter Underwood HiFi. He has developed number of performance setting products that he sells direct
Agreed!  Walter, aka “Wally” has always been super helpful to me and any friends or family that I send his way.  He answers the phone 9 out of 10 times that I call, is super knowledgeable, and is willing to talk at length if need be. 
Great guy to do biz with!
i too appreciate the great service and attention over time from wally and richard - happy thanksgiving to all

(i haven't crossed paths with duke but i am sure he is great too!)