Just curious, do you have the arm sitting very high off the base? (ie the VTA will be downward towards the album)
Using the rotating wheel adjustment (and the setscrews) on the arm base will allow you to bring the arm down so that the cue works. This should also make the arm more parallel to the album surface (unless your cart requires some sort of odd high VTA).
Using the rotating wheel adjustment (and the setscrews) on the arm base will allow you to bring the arm down so that the cue works. This should also make the arm more parallel to the album surface (unless your cart requires some sort of odd high VTA).