I recently had Steve retip / refurbish two cartridges. A Series 2 Koetsu Black and an original Kiseki Blue Silver Spot. First and foremost, Steve is as honest as the day is long. He communicates during the process and ensures both parties know exactly what he will do and how much it will cost. Then he sends pictures and videos of his completed work with the cartridge mounted and playing on his personal table. Then he sends it back with photos of the package and tracking info. Outstanding.
His follow up is stellar as well - I had a minor issue with the Black and he insisted that I send it back so he could go through it again - no questions asked and at no additional cost to me. He takes absolute pride in his work. Who else does that? Now it sings better than I ever remember. Both cartridges are now wonderful and will stay in my collection.
I also own one of his Nova Signature LOMC cartridges and it is a giant killer.
I'm just another audio nut that loves the art of faithful music reproduction and those who continue to help me get the most out of my system. Steve gets my highest recommendation.