USB Input causes noise across whole amplifier - Musical Fidelity M5si


Hi,
Has anyone experienced this:
 
If a computer is connected to the USB input, the noise level of the amplifier is raised across ALL INPUTS. This is not a 60hz hum. There is an upper mid-range whine/tone and some crackle. This is audible regardless of which input is active. IOW, when using any input, such as AUX2, this noise is present, until the USB cable is disconnected. Apparently there is bleed through the whole system.
 
I have tried different USB cables, USB2 and USB3, USB cable with an incorporated choke. The effect is the same. The noise comes on about 2-3 sec. after connecting the USB cable.
 
This is a new, recently purchased unit.
 
Thanks for any insights
photon_arts

I have the Musical Fidelity M6si, so I assume the 5si is similar with regards to USB functionality.

From what is says in the manual, I would check that the driver your computer (either Mac or PC) is using is compatible and current and that the computer's settings are correct.

Or just contact Musical Fidelity. They are very helpful and quick to respond.

Yes, I know exactly what this is.

Unfortunately, even today, DAC makers still don't universally use galvanically isolated USB inputs. << insert big sigh here>> and this is 100% what happens.  Especially when your PC and audio are on different AC circuits.

The solution is really simple and cheap though.  You need a USB isolator.  Make sure it supports the bandwidth you need.  Here is a good one.

This is a bad situation because there are a number of situations where a ground loop occurs and it's not this obvious.  Usually listeners "only" suffer from elevated jitter, but it is detrimental to the sound quality.

 

 

Hi tony1954,

"From what is says in the manual, I would check that the driver your computer (either Mac or PC) is using is compatible "

My manual doesn't mention drivers, that I could find anyway. All USB devices are working, and those that require drivers are up to date.

I didn't mention but I also tried different USB busses.

The M5si is recognized, is set as default. And it works as expected.

It is only the noise, regardless of whether USB is selected as source.

 

Hi erik_squires,

Thanks for the info and link.

Alas, for the $$ I'd like solutions inherent in the device, sigh.

I'll look at the isolator though.

 

Post removed