USB Cable being held hostage…Suggestions?

If its not warranty work there is no obligation to keep the Cable for a crrective measure to be put in place.

If a quote given is belonging to an out of warranty product and the quote given is to supply a free service, it does not have any gravitas if the owner requests their Cable to be returned.

Holding on to the Cable without giving a full explanation, creates a situation where theft of the Cable can be suspected as an intention.

A Reputation of the Sales Service 'Revelation Audio Labs' which is dependent on making sales, is on the verge of being trounced, if a proper dialogue does not develop to reunite the Cable and its owner.    

Revelation Audio Labs should take heed, as the Gon Mob with their Stick Torches and Pitch Forks in hand are very adept at driving the unwanted types with strange behaviours out of the Village.  

As there is usually discovered on a Forum, a thread which directs individuals to Services that have been satisfactory and recommended, i.e, Third Party Cartridge Services or Overhaul Services for equipment.

A Thread such as this will become obscure and buried, to avoid this, there can also be a Thread Created, preferably by the Administrators, that creates the Opportunity to list Services with a history of Customers who have a outcome of dealing with the Service have not being satisfied.

Services only need to be listed not named and shamed. The other info can be shown through a Link added to direct to a thread where the Service is being reported on by a Customer/Customers. I'm sure that within a List, if a Service was to have shown a list of links to show how Customers feel about their interaction and if these are where the Customer has had an unsavoury experience, the phone will steadily ring much much less for such a Service. 

The Administrator are leaning heavily towards the Forum being a place where Vendors have a free reign to promote wares for sale. The Administration would best serve the Forum Members by supporting a Space on the Forum as a one stop shop to speedily see if a Vendor has adeptness at creating disgruntled customers.