USB Cable being held hostage…Suggestions?
I bought a high end boutique USB cable used (MSRP $800 paid $400) and it wouldn’t play music on my streamer but played on a laptop. Working with the seller and maker we agreed to send it to the maker October 2024 to test, repair or return. In November maker told me it tested fine but insisted he wanted to replace it free of charge. Monthly communication has been very spotty with several no responses. I have been very patient and respectful sending no demands or threats etc. just asking for shipping confirmation. I have asked several times just to return my original cable that the seller has agreed to give me a refund. The maker has responded 3 times since January 2025 that he will ship me the replacement cable next week? Still no cables and very slow if any responses. Turns out the business is not accredited by the BBB. No lawyer friends to send letter for me etc.. Anyone gone through this dance? Any suggestions on how to pressure the maker to return my original cable?
@tksteingraber - I have had a bad experience with Brad Vojtech as well, to the sum of about $900. He stopped replying to my emails and did not send my order as promised. I am glad this thread has been created - thank you for your alert. In friendship - kevin |
For everyone following this thread… I made a post earlier to report on my experience with Brad Vojtech. Unknown to me, as he had neglected to send me an email update, he had actually shipped my order two days earlier, after my wait of close to a month after he had completed work on my order. I only know this because right after my earlier post, I sent Brad an email to say that having read of the problems others were also having with his service, I’d be having someone sent over to his place of work to pick my refund, if I didn’t hear from him again. His reply was almost immediate, and lengthy, showing me pictures of my completed order and then the tracking number for the package which had shipped a few days earlier. This post is to let everyone know what my sense of things are with Brad. He works alone, to start with. Based on my earlier research, which did not get into service issues and were entirely focussed on product quality, I contacted him because I had a feeling he was the right person for my project. Nothing was thrown up on any of my searches regarding delays or bad service. From everything I’ve gathered, he works alone and focussed on the skill of what he does best - building electrical signal and power transmission products. I had him build me a particular kind of adaptor that is not available anywhere, and I now await its delivery to know how well it works. I have a good feeling it will do very well, based on the reviews I’ve read about his work. So, here’s the rub - Brad takes forever to reply once he has received tour order, as he does what he does best to the neglect of the pleasantries and promptness that defines the service industry. This does not excuse the lack of attention to customer emails and service needs, but it is also important to know he is not a commercial firm that mass produces stuff for pure commercial gain. He is not a synergistic research or a shunyata, and he does it all with his own hands, and types his emails with his own fingers. So, you will have to wait for your order with not a whole lot of communication if you choose to have Brad build you something. And you might have to send quite a few emails to make sure he sends you your order while tending to other things. But he will deliver at days end. The quality of the product will be for you to decide. I look forward to testing mine. In friendship - kevin |
