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USB Cable being held hostage…Suggestions?

I bought a high end boutique USB cable used (MSRP $800 paid $400) and it wouldn’t play music on my streamer but played on a laptop.  Working with the seller and maker we agreed to send it to the maker October 2024 to test, repair or return.  In November maker told me it tested fine but insisted he wanted to replace it free of charge.  Monthly communication has been very spotty with several no responses.  I have been very patient and respectful sending no demands or threats etc. just asking for shipping confirmation.  I have asked several times just to return my original cable that the seller has agreed to give me a refund.  The maker has responded 3 times since January 2025 that he will ship me the replacement cable next week?  Still no cables and very slow if any responses.  Turns out the business is not accredited by the BBB. No lawyer friends to send letter for me etc.. Anyone gone through this dance?  Any suggestions on how to pressure the maker to return my original cable?  

tksteingraber

Showing 2 responses by kerrybh

kerrybh
302 posts
 

Ok 

I misunderstood the situation. I thought it was both the seller and the manufacturer that was the problem 

A little more difficult since you did not buy from  the manufacturer

kerrybh
302 posts
 

If you did not buy directly from the manufacturer, you may have no course against it, but you likely would against the seller. Your jurisdiction likely has some version of small claims court where you could essentially file a suit without the aid of an attorney. Your local court clerks office should help you with the process. You might not ever collect it, but getting a judgment against the seller would be a problem for him that he might like to avoid. Not good for the reputation or the credit rating
 

without knowing all the facts it’s hard to know for sure what the best course of action is, but from what you described, this might be worthwhile. your state Attorney General‘s office probably has a consumer protection division and it might be worthwhile to report this to that group as well.

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