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USB Cable being held hostage…Suggestions?

I bought a high end boutique USB cable used (MSRP $800 paid $400) and it wouldn’t play music on my streamer but played on a laptop.  Working with the seller and maker we agreed to send it to the maker October 2024 to test, repair or return.  In November maker told me it tested fine but insisted he wanted to replace it free of charge.  Monthly communication has been very spotty with several no responses.  I have been very patient and respectful sending no demands or threats etc. just asking for shipping confirmation.  I have asked several times just to return my original cable that the seller has agreed to give me a refund.  The maker has responded 3 times since January 2025 that he will ship me the replacement cable next week?  Still no cables and very slow if any responses.  Turns out the business is not accredited by the BBB. No lawyer friends to send letter for me etc.. Anyone gone through this dance?  Any suggestions on how to pressure the maker to return my original cable?  

tksteingraber

Showing 1 response by hbarrel

hbarrel's avatar
hbarrel
468 posts
 

There are three sides to every story. 
This side. That side. The truth.

Based on published knowledge… screw the guy. At this point in time you most likely are out $400.

Publish the name and save fellow cable buyers from similar grief. 

I shoot competitively… a manufacturer in my world has crapped in his own bed one too many times and essentially put himself out of business for similar practices. 

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