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USB Cable being held hostage…Suggestions?

I bought a high end boutique USB cable used (MSRP $800 paid $400) and it wouldn’t play music on my streamer but played on a laptop.  Working with the seller and maker we agreed to send it to the maker October 2024 to test, repair or return.  In November maker told me it tested fine but insisted he wanted to replace it free of charge.  Monthly communication has been very spotty with several no responses.  I have been very patient and respectful sending no demands or threats etc. just asking for shipping confirmation.  I have asked several times just to return my original cable that the seller has agreed to give me a refund.  The maker has responded 3 times since January 2025 that he will ship me the replacement cable next week?  Still no cables and very slow if any responses.  Turns out the business is not accredited by the BBB. No lawyer friends to send letter for me etc.. Anyone gone through this dance?  Any suggestions on how to pressure the maker to return my original cable?  

tksteingraber

Showing 1 response by elliottbnewcombjr

elliottbnewcombjr
5,887 posts
 

He should return your cable without a doubt, it is your choice not his.

"I think it has a cable end connector issue that doesn’t engage fully on the streamer input…just guessing."

3 sides to every story, is it the connector on the streamer input or the cable end that is slightly deviant? (If you guess correctly) If you had the cable working, and bought the streamer, you would think the streamer is the problem.

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