Last year I had the opposite happen to me. I had been changing my system over to Audience Front Row cables from start to finish. I purchased all of them brand new from TMR except for one RCA cable pair I bought from a seller on US Audiomart. After installing them in my system I found one cable to cause very low output on one channel. Swapping the cable around showed the problem followed one of the two cables. A check with a DMM and found high resistance in the one offending cable. Close inspection under a scope showed n signs of trauma, Trying to contact the seller was futile, so I reached out to Audience via the phone, I explained what had happened and that I bought this set on the used market. They had me ship the pair to them, and indeed found it to be faulty. In less than a week they sent me back a brand new pair of cables, No, cost, no questions.
USB Cable being held hostage…Suggestions?
I bought a high end boutique USB cable used (MSRP $800 paid $400) and it wouldn’t play music on my streamer but played on a laptop. Working with the seller and maker we agreed to send it to the maker October 2024 to test, repair or return. In November maker told me it tested fine but insisted he wanted to replace it free of charge. Monthly communication has been very spotty with several no responses. I have been very patient and respectful sending no demands or threats etc. just asking for shipping confirmation. I have asked several times just to return my original cable that the seller has agreed to give me a refund. The maker has responded 3 times since January 2025 that he will ship me the replacement cable next week? Still no cables and very slow if any responses. Turns out the business is not accredited by the BBB. No lawyer friends to send letter for me etc.. Anyone gone through this dance? Any suggestions on how to pressure the maker to return my original cable?