Usability Issues with Tidal


I’ve been using Tidal since October. So far, I’ve been less than impressed by the user experience, especially the user interface. Tonight, I was in the process of setting up my new Bluesound Node 2 with Tidal. I forgot my password so I went online to request a reset link, which is what all websites require. I don’t get the link for over an hour. Then the link came during dinner, and the email said the link would expire in 10 minutes. I tried anyway and it didn’t work. I had to ask for another password reset. Another hour later, I received an email and then I immediately tried to set a new password. It would not work. To me, this is sub-standard, especially for a “premium” service. 
They don’t have any live tech support, no chat, nada. 
Wondering what you all think about your user experiences with Tidal so far. Do you think the better SQ makes it worth it?
wakethetown

Showing 3 responses by jond

I guess the pertinent question is what cd player do you have? And are you using the analog outputs of the Node2? To really get the best sound you should invest in a good DAC you will be stunned at the improvement you get.
Browsing the DAC listing this looks like a very good deal for $1500 from a company on the cutting edge of digital Chord, no affiliation with the seller.

https://www.audiogon.com/listings/da-converters-2018-01-05-digital-183a4592-7636-46c0-bebb-c97379db3...

Cheers,
Jon