Last year I purchased a pair of speakers which arrived damaged... and came to realize that there is a long and steep learning curve when dealing with the UPS's and FedEx's of the world. Everything said above about items falling off conveyor systems, and worthless insurnace coverage is sadly true.
In that experience, the most honest and helpful answers came from the person who picked up the damaged cartons to take them to the "special warehouse". That person said that anything of value has to be shipped either UPS Ground or FedEx Ground, because "Ground" is the safest way.
I enjoyed the story about meeting the shipping company on the small claims court house steps... which says to me that when someone says "see you in court" the UPS's and FedEx's of the world know their responsible for the damage.
At the same time, when you look at the newer speaker designs, a lot of them are moving away from the square sharp edge designs. I wonder if that has something to do with the manufacturers incuring shipping damage costs.
In that experience, the most honest and helpful answers came from the person who picked up the damaged cartons to take them to the "special warehouse". That person said that anything of value has to be shipped either UPS Ground or FedEx Ground, because "Ground" is the safest way.
I enjoyed the story about meeting the shipping company on the small claims court house steps... which says to me that when someone says "see you in court" the UPS's and FedEx's of the world know their responsible for the damage.
At the same time, when you look at the newer speaker designs, a lot of them are moving away from the square sharp edge designs. I wonder if that has something to do with the manufacturers incuring shipping damage costs.