UPS Driver Literally Drops Package with New Hana Umami Red

In Sept 2021 I was so excited when the UPS truck showed up with my new Sapphire M3 speakers. We lived on the side of a (not terribly steep, but steep enough) mountain and as I was walking up to the truck I saw the first speaker go sliding down the truck stairs and then go end over end once or twice. No damage. Clayton said that they packed them exactly with that in mind. Still....... wasn't the best part of that day.

I’ll bet they played football with it too at the warehouse before delivering it...they don't care about anyone's package.

Fedex drop (literally) shipped an Esoteric K-03X CD player (purchased via A-gon) from his shoulder onto the marble floor of the lobby.  I'd told the doorman to buzz me, as I needed to sign, which he did, but the Fedex dude was long gone, having forged my signature.  The doorman told me Fedex dude said, "I don't have time for that. If there's anything wrong with it he can send it back." I called Fedex, was routed to the local manager, that dude got fired.  Fortunately, the unit worked fine then and has for the last 6, 7 years.  A couple years before, a pair of Focal speakers arrived via Fedex from The Music Room with a hole punched in the side, damaging the speaker, both had had hard landings on their ends, the glass top on one smashed, the feet on the other splintered.  

Well, if it makes you feel better, the warehouse/hub guys were playing soccer with it, so the simple drop from waist high is the least of the G-forces it’s encountered.

🙄

I have respect for the few awesome drivers I've dealt with, but the fact that UPS doesn't back up their insurance claims for the lazy ones is what drives me mad. UPS needs to step up their quality or I'll be the first to jump on the next new shipper train that costs more, but takes care of issues. Screw UPS.