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UPS Driver Literally Drops Package with New Hana Umami Red

I just purchased a Hana Umami Red and it arrived yesterday. I looked back at my ring doorbell video footage and saw that the UPS driver literally dropped the package from about waist high onto my porch. Here is a link to the shared video: https://ring.com/share/b8d92b2f-f777-4366-8cca-18459bc6bfac

It was packaged well from the distributor and everything looks fine (I opened the box before realizing this happened). I haven’t installed yet, but I’m pretty upset by this and not sure I want to install it. The rational side of me is saying these packages see much worse during transit, but I’m worried about the possible damage or latent damage this careless act may have caused. How robust are phono cartridges and how susceptible to shipping damage?  Looking for some opinions please.

 

cbl117

Showing 1 response by tonydennison

tonydennison's avatar
tonydennison
382 posts
 

A good shipper will know how boxes are treated, although I have had damage (loose connections) in quicksilver shipping boxes.

I would set it up and see how it is, if you decide there's an issue after demo you can file a claim. Although Fedex is the easiest to get reimbursement, I did have to argue with UPS for six months over $50.

I would send vid and a complaint to UPS NOW, so it will be in the system if you need to file a claim in the future.

 

T

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