You ever wonder why you don't see McIntosh sold all over the internet? It's because they have a reputation to maintain. They won't let just any Mom And Pop outfit sell their product. They only use vendors who will back their guarantee 100%. McIntosh is a quality and reputation oriented company. They didn't stay in business for 75 years by screwing people, and they damn sure wouldn't sacrifice their reputation because of a pandemic, they would explain why they are taking longer to ship. If your package was damaged during transit, that's not on McIntosh. Tell us the name of the place you got your bargain basement items from, then maybe we have something to work with.
Two defective pieces in a row - unreasonable to demand refund?
Ordered a McIntosh MA8900 from my dealer in December. First one had cosmetic damage out of the box so they swapped it out for a new one. The new one won't power on (just get the standby light). McIntosh said they would replace it again but I'm frankly done, just want my money back at this point. The dealer has a no refunds policy. Should I accept a 3rd new unit or insist on a refund?
- ...
- 69 posts total
- 69 posts total