Two defective pieces in a row - unreasonable to demand refund?


Ordered a McIntosh MA8900 from my dealer in December. First one had cosmetic damage out of the box so they swapped it out for a new one. The new one won't power on (just get the standby light). McIntosh said they would replace it again but I'm frankly done, just want my money back at this point. The dealer has a no refunds policy. Should I accept a 3rd new unit or insist on a refund?
lostark

Showing 3 responses by audioman58

McIntosh fort sure is not the same ,No longer owned by audiophiles for years now.I sold Mc and parts quality is average at best , nice meters , but Waay over priced . Owned by a Korean company with just $$ profits in mind IMO.
Much depends if you paid by debit card, or credit Cardas where the card is from 
I tried to get a refund on a defective product ,after it was sent back
and my bank wouldnot back me, horrible little crappy bank 
webster5 cent savings.  If bought buy credit card then file a claim 
tell them you have no faith and waste of time .
tell your dealer to hold off on sending anything .
since they have the product back. The ball is in your court .
if they ship it after you said no put a note on your door in big letters Return auto Sender then you will get your money back.
If it were shipped to you ,your dealer is not local.  Ship it back
as soon as it is delivered ,file a claim with your credit card company 
if the dealers refuses to give your money back ,or tell them give you a $10% refund for all your trouble. If you except a 3 rd unit . I would just ship it. Back 
call credit card company with tracking , they should give you the credit back 
after you file a dispute all the time and effort wasted . It’s totally on McIntosh.
there is no excuses  .Coda for example soak test each product48 hours then 
do a final bias and inspection before it ships ,10 year warranty parts and labor,
and the 1st year if any fault they will pay freight up and back,that is excellent service.