2. speakers
  3. 1059532752

Totem Acoustics Customer Service

I am not sure maybe I have the wrong email address for Totem (info@totemacoustic.com), but I have just about formally crossed their products off my list due to their lack of email response. I have sent several emails asking for a list of dealers in my state and have not gotten one response.

Anyone else have this issue? Is their customer service that bad?? Maybe they don't need the sales????
platsolos
slappy
903 posts
 
I think the responses reveal the problem you are experiencing.

Everybody who has had good service from Totem has ALREADY bought thier products.

So,
What you need to do is go out, buy one of thier products, then send them a new email, informing them you have one of thier products, then ask them for a list of local dealers so you can finally purchaase those totems you always wanted.

hehehhe
theduke
372 posts
 
Who is the absolutely beautiful woman I've twice seen in Totem's room at two Stereophile NYC shows?
symphonicaudio
2 posts
 
I am a dealer for Totem in New Jersey. Let me know where you are and I will check to see if there is a local dealer for you. If not, maybe I can help you.

-Matt
Owner, Symphonic Audio
marakanetz's avatar
marakanetz
5,473 posts
 
It's a summer time and not every day the e-mail is checked in Totem customer service.
You should give it a couple of days and your question won't be neglected there.

Matt,

I will probably need to replace my tweeter in Totem Forest loudspeaker can you e-mail me the info?
platsolos OP
90 posts
 
Thanks all for the responses! It does look like Totem has great customer service and maybe I am just getting some bad luck or even a bad email system here, no problems.

I am in CT and was looking for a dealer to listen to some speakers.

Thanks again all!!
More to discover