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Tidal free trial subscription

Hello,
I subscribed for a 30 day free trial for Tidal and opted for 6 month payment plan for $101.94. The website clearly says, '30 day free trial' under that plan. I subscribed on May 7th and cancelled on May 29th. My credit card has been charged $101.94. I have not seen any refund and so, I sent an email inquiry. Guess what?  Sergio from Support says, there is no refund because I signed up for the 6 month plan. My main reason for cancellation was lack of many of the albums of many artists I like (unlike Spotify where I could get most of them).
The "refund policy" details are even more interesting. If you dispute the charges with credit card company and they are able to prove their case, they will charge your credit card for the expense and what not beyond the subscription charge. Never heard such policy, not sure it is legal anyway.
Has anyone had experience like this?
Be careful if you intend to deal with Tidal!
By the way, there is very minor difference between Tidal and Spotify when the latter is set up for "Extreme" streaming. This set up needs to be manually done, it is not standard or "Normal" streaming.

giri
lewinskih01
909 posts
 
Initially I tried Tidal thru the trial period, decided not to pursue, and they were easy to deal with. Eventually decided to go back for it, integrated with Roon and HQPlayer and have been very happy with how it works and the sound I get.
buellrider97
387 posts
 
Hi , sorry to hear about your experience . I've been using Tidal for about 18 months . They lack artists like Bob Seger, Metallica ( Big Surprise 😆). Many of the classic rock bands I listen to , have their catalogs butchered . Missing entire albums and material available on one album , but not playable on another . I also avoid the home page because I dislike Ghetto/crime music . Sorry to those offended , but I have CPTSD from working 25 years in level 4 institutions . As a rock fan , I know who invented and refined my music and I honor and appreciate their culture . Whoops , off topic . Also I had trouble getting the Credit Union Visa to clear the bank each month . So my solution is to pay monthly with Pay-Pal and stick to my playlists and selected albums . I run a decent DAC and low powered SEP tubes and am happy with the sound quality . And even though I'm a narrow minded ass , I really enjoy the suggested artists links and the ability to sample music from a musically diverse planet . Thank you , to all you AUDIO HEADS , because I know very little and rely on you're guidance to learn . Except my emotional problems , I use my shrink . But if I get past my stuff , I'm spending all that extra money on cables . Happy Listening , Challenged Mike .  
gduf
1 posts
 
I signed up for the 30 day trial and then bought the 6 month subscription a week later.  Got the 30 day trial and then my subscription was charged after that.
danvignau's avatar
danvignau
935 posts
 
I find it hard to believe a true audiophile would bither with either. I trued them. The bass on Tidal is worse thsn a Shure V15 on stacked Advents. Both are severely lacking in sound quality. Listening is OK, AND i di have XM radio for hearing relatively random jazz and folk as background music, but all the above pale compared to a good CD recording.
grannyring's avatar
grannyring
6,479 posts
 
Tidal sounds fabulous with the right set up. It is all about implementation. I use Roon with Tidal. No doubt it sounds as good and sometimes better than my spinning CDs. I am able to compare and Tidal, in my rig, does not take a backseat to CDs in any way sonically. Just much more convenient.

Need to be sure your streamer, dac, USB, and Ethernet cable are top quality. The Ethernet cables matters in a big way folks and you don’t need to spend big money! Don't  use those older unshielded CAT 5 cables etc... use CAT 7 and 8. Supra makes good ones as well as Terra Grand.
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