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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
108 responses Add your response
wayneuncle
12 posts
 
Gentlemen,

Thanks for the feedbacks! So we have different opinions on using silver solder or not? I have a small coil of WBT solder. I don't know if it's ok?
beetlemania
834 posts
 
At risk of further muddying the waters, this is from Tom Thiel in a PM to me:
My preferred solder is 4% silver in 96% tin. Lead is damaging both the our bodies and the sound.

jafant's avatar
jafant
19,602 posts
 
aolchris
an update? Hope you are well and enjoying your Thiel speakers.
Happy Listening!
Post removed 
wayneuncle
12 posts
 
@beetlemania

I do appreciate your information!
wayneuncle
12 posts
 
Recently, I had a pair of CS3.7 singing at home. I felt the sound more relaxing and more bass compared to 7.2. Though I only used iPad and Spotify as source and ayre ax-7（60watt）to boost them. The music was easy and wonderful with vocal and Jazz. But for classical music or serious listening, I felt 7.2 wound be more delicate.
jafant's avatar
jafant
19,602 posts
 
wayneuncleplease join us over on the Thiel Owners thread. I would like to read more about you and your Audio journey. Both CS 3.7 and 7.2 are outstanding speakers.Happy Listening!
jafant's avatar
jafant
19,602 posts
 
aolchris-where are ya?Happy Listening!
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