Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?


  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris

Showing 6 responses by wayneuncle

Nice to have other cs7.2 and thiel owners here! I have a pair of 2_2 and 7.2. Like Chris, I have some Japanese gears, as well as American gears. I am now using Linn DS or Sony R1 with sonic frontiers dac as source. I had tried several pre-amplifier, included mark levinson ml-26s, ml-1, luxman c-08, yba 1-alpha. Now I feel that yba 1-alpha with accuphase m-1000 is the choice. I also recommend MIT cables to pair with thiel. I would like to see more owners to share their gears with 7.2. I am also wondering about the sound of 3.7. Is it better than 7.2 or 5i? Is moving from 7.2 to 3.7 an upgrade?
bettlemania thank you for the input! I could get a rough picture on their comparison. By the way, I remembered some sentence mentioned about the brightness of 3.7. I don't know if 3.7 needs more attention to be matched up with front end.
Hello,

I have a question that if the soldering of the drivers or tweeters affects the sound quality or not. If I get my drivers back from service, I need to do the soldering by myself. Basically I could do the work, but maybe not good in shape or may get more amount of solder on the joint. Any experiences could be shared?
Gentlemen,

Thanks for the feedbacks! So we have different opinions on using silver solder or not? I have a small coil of WBT solder. I don't know if it's ok?
Recently, I had a pair of CS3.7 singing at home. I felt the sound more relaxing and more bass compared to 7.2. Though I only used iPad and Spotify as source and ayre ax-7(60watt)to boost them. The music was easy and wonderful with vocal and Jazz. But for classical music or serious listening, I felt 7.2 wound be more delicate.