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The Cable Co

Hi All,

Does customer service get any better than that of The Cable Co? Had a recent mishap as they sent me a 20 amp version instead of the 15 amp for a power cord. I was a little frustrated. I called them and right away John apologized and said "just sit tight we'll make this right". He called me right back and said we are overnighting you the correct 15 amp but we're also upgrading it to the next level. Which is literally double the price! I asked the obvious reflex question "are you serious" because I was in shock. "You'll have it tomorrow". And I did! I cannot say enough about these guys (especially John)! They sent me the next level up and even overnighted it. I am still floored by this level of customer service. I know most everyone here knows of The Cable Co but if you don't don't even buy another set of cables anywhere else! These guys are the read deal! I didn't even know how to say thank you to John...I'm still pinching myself...

kingbr

Showing 1 response by mijostyn

mijostyn's avatar
mijostyn
8,570 posts
 

@sns , good for you! DIY is the way to go with cables. The best cable is the shortest one and you never get the shortest one with commercial cables. There is first class wire and connectors available, as good as or better than what is being used commercially. The only thing missing is the fancy sheath and the slick marketing. 

Service a The Cable Company is excellent but, there is also excellent service elsewhere. Upscale Audio, Elusive Disc and Galen Carol are companies that also stand out in my experience. 

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