I count myself as pretty lucky. I have never had a bad experience with either a manufacturer or a store. I bought my first hifi gear 40 years ago, and yes, there have been a few repairs now and then, but everything has been handled very well.
This has also been my experience across other industries too. Once I sent something in for repair. I received a phone call telling me my item was accidentally damaged. They were very sorry and asked if I would accept a new item in its place.
Only once did did I have a bad vendor experience - 16 years ago in buying a refrigerator. I wound up suing the store because they refused to refund an overcharge.
This has also been my experience across other industries too. Once I sent something in for repair. I received a phone call telling me my item was accidentally damaged. They were very sorry and asked if I would accept a new item in its place.
Only once did did I have a bad vendor experience - 16 years ago in buying a refrigerator. I wound up suing the store because they refused to refund an overcharge.