Talon-New owner-NO customer service


I have a Talon Roc I purchased from a fellow Audiogon member. It developed a buzz after two months of use. I called talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say I could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay this-we will-price"!!!! A call to Richard got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!
robyatt

Showing 2 responses by seandtaylor99

"The original owner says it is still under warrenty! "

From Rives:
"we bought the assetts to Talon Audio Technologies. The transaction was similar to a bankruptcy sale, in that we did only buy the assetts. Thus technically all speakers made prior to our purchase of the company do not have the company behind it that warranted it."

My conclusion: the original owner misled you, but you chose to believe it. You bought some used gear, from a bankrupt manufacturer, to save money, took a risk, and on this occasion it did not pay off. Buying used is like that. Sometimes it doesn't work out.

Rives offered to help, but a like-for-like replacement was not available, so the cost of rework was higher than it would otherwise have been.

You got unlucky, but I don't see why Rives owes you any service at a loss to his company.