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Suddenly...one third of my tracks are 'unavailable' using Qobuz

Hi all, I am now thinking this might be a common occurrence with any of the music services but I went to my favourite playlist I created using Qobuz and suddenly 20 tracks out of the 63 tracks I have added is now unavailable? I guess Qobuz is like popular video streaming services where movies come and go. That is disappointing :(

I am in Canada by the way. Wishing everyone the best from beautiful Nova Scotia! 

Bill
wgs57

Showing 2 responses by hgeifman

hgeifman
2,296 posts
 
That is not good. As noted above, Please email Qobuz and ask them. Please include the names of some of your missing tracks.

Are you using Roon? Other Roon users have had similar issues. “Sometimes these streaming quirks are fixed by restarting your Roon Core”.

I also suggest you reboot all devices. Power down your modem and router for 2 minutes. Please also ensure all software updates have been applied. If issue continues, please email Qobuz customer support.  
hgeifman
2,296 posts
 
I also found this that may or may not apply to your issue:

”Some rights-holders will restrict certain tracks in Qobuz allowing them to only be purchased for download.  These songs will however be displayed in the Qobuz Desktop or Mobile App as 'Qobuz Extracts'; 30-60 second samples of the full song to hear when browsing. 

The right-holders prevent streaming audio systems such as Bluesound from playing 'Extracts' or song samples in Qobuz.

Check out your particular album in the Qobuz Mobile or Desktop app in order to verify that the Album does not contain 'Extracts'”.



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