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SoundSmith repair time

Have any of you received a rebuilt cartridge from the SoundSmith recently? How long was the turnaround time? I sent one to them in December, and got the receipt confirmation email, with an estimated 8-10 week time frame for repair. They mentioned that my cart may have suspension damage, could that be why its taking so long? I know they can get backed up, but I guess I'm getting impatient. The cart was damaged (yes, I'm an idiot) a few months before I got around to sending it off, so It's been almost a year now since I've been able to listen to my turntable.
hifi_rookie

Showing 2 responses by hifi_rookie

hifi_rookie OP
5 posts
 
Manitunc, I haven't called, but I did send an email a couple of weeks ago to check on it. I haven't received a response yet.

Soundsmith repaired this cart for me in 2011 and the results where phenomenal, so for that reason I hate to look elsewhere. That time it only took about 2 months.
hifi_rookie OP
5 posts
 
Called the SoundSmith yesterday, and got a response today. They've spent quite a bit of time working on my cart, tried a couple fixes, and concluded that it is damaged beyond repair. No charge, and returning it to me.

I recently bought another cart with a broken cantilever that should be a simple repair job, so I'll send it to SoundSmith. Since they spent so much time on my other one for no payday, I don't mind giving them my business.
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