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Sonos Connect Streamer audio drops out

It seems from researching forums when Sonos updated people have complained about the audio dropping out for a couple seconds then comes back. This has been happening to me for a while but I have good signal. From what I gather people say the memory doesn't  have enough after update causing drop outs. Anybody else have these issues using Sonos Connect?

romad
erik_squires
15,884 posts
 

I don't have this device but I always suggest you use a free wifi analyzer to check both the signal strength and that your router is on a free channel.

Yes, if there was an update which reduced the buffer size that may make streamers which were barely OK start to fail more consistently.

romad OP
31 posts
 

Update- After many hours with tech support I found out my T-Mobile router is not compatible with Sonos Connect. They said Sonos does not support LTE routers.

Apparently this is reason for audio drop outs. When I was with Spectrum I didn't remember this happening. Spectrum is not available in my area, so may have to go with Att for an extra 20 bucks a month.

erik_squires
15,884 posts
 

T mobile has an LTE router? I thought it was all 5G.

Is it the router or the cell service?  I have T mobile internet and I notice no streaming issues, but I have no Sonus.  Roon and Alexa

romad OP
31 posts
 

T-Mobile uses 5G LTE routers and incompatible with Sonos, according to Sonos tech. and my Sonos Connect.

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