2. digital
  3. 189854-6758

Sonos Connect Streamer audio drops out

It seems from researching forums when Sonos updated people have complained about the audio dropping out for a couple seconds then comes back. This has been happening to me for a while but I have good signal. From what I gather people say the memory doesn't  have enough after update causing drop outs. Anybody else have these issues using Sonos Connect?

romad

Showing 4 responses by romad

romad OP
46 posts
 

Update- After many hours with tech support I found out my T-Mobile router is not compatible with Sonos Connect. They said Sonos does not support LTE routers.

Apparently this is reason for audio drop outs. When I was with Spectrum I didn't remember this happening. Spectrum is not available in my area, so may have to go with Att for an extra 20 bucks a month.

romad OP
46 posts
 

T-Mobile uses 5G LTE routers and incompatible with Sonos, according to Sonos tech. and my Sonos Connect.

romad OP
46 posts
 

I can connect to Sonos, problem is I get audio dropouts because incompatibility with LTE 5 G router from T-Mobile.

romad OP
46 posts
 

I reset my Sonos and now using 2.4Ghz only on my T-Mobile router and seems to work now. Sonos support told me that T-Mobile routers are incompatible but for now it is working.

More to discover