SimAudio Moon - Impossible to get a hold of for support?

Is learning to speak French an option?

I looked at our info@ and sales@ email inboxes and there is no unanswered message.

Perhaps your message got caught and filtered out by a spam filter somewhere along the way.  Sorry about that - this may have occurred within our servers, or maybe outside.  It rarely happens, but it does.

Given the nature of your inquiry and the fact you don’t yet own an 861, please send your question to sales@simaudio.com.  You will receive a reply promptly.

Sincerely,

Costa Koulisakis

Simaudio Ltd.

I was surprised by your experience and then noticed Costa responded. 
 

I have received strong support over the years. And have only had questions regarding setup of MiND2. Never an issue with hardware 

I’ve had very good communication with Moon. They knew I bought used so no direct financial benefit to them but spent lots of time with me. Especially Eric Adler I think us his name. Very prompt and extended complete explanations. 

@dman777 

As a Simaudio Moon owner I have had nothing but positive experiences and interactions with Simaudio, the company ( gear also!). Very responsive. Consider adding the Simaudio Owners Group on Facebook. Strong representation from Sim and will, in basically real time answer tech questions. The user community is very strong and helpful as well and will give you solid opinions on any Sim gear.