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Silent Source cables-Need advice regarding customer service or lack of--
Guys- to make a long story short- I purchased the Music Ref. cables from Frank Dickens- After a week of emails and no responses he finally sent them after I was about to cancel my credit card- Great Cables- I just broke an RCA and Frank said to send it back- I overnighted them and have heard nothing since- I even wanted to purchase a longer length- Finally after a few weeks he emailed and said his computer cratered but would get to my cable by the end of the week- that was 2 weeks ago and still has not returned any of my many emails- i needed this cable back for X-mas holidays- Any suggestions as to what to do- It is very disappointing after spending many thousands of dollars with someone and wanting to possibly spend more to have zero communication in almost a month and around 10 email requests- I really hate to write this type of post but really need some advice as I want my cable back - thanks for the advice and have a Happy Holiday to all!!!
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Have you thought about upgrading to the "SE" status jmcgrogan2 ? I haven't looked into this, as I was under the impression that ARC was only offering that upgrade for a limited time. I'll have to check with ARC to see if they still do it.
I'm sure that ARC would argue that their Ref 6 is better than the Ref 5SE. You know ARC, I'm sure the 6 SE will be out in another 6 months. ;^) |
As above- jmcgrogan2- for any queries/issues reach out and touch John Fort. He works very closely w/ Frank. It is good to read that you have discovered SS cabling. I was thoroughly impressed w/ these cables/power cords during my visit w/ John Fort Audio about 2 years ago. During my listening sessions, Silent Source (SS) does play very well w/ other brands, more on target with, Wireworld and Signal Cable, as one can mix and match to taste. Happy Listening! |
fluffers, keep in mind that Frank operates a very small, virtually one-person, business in Silent Source. His products are superb, both sonically and in build quality. As frustrating as I know it it to be without your cables, I suggest you give him a bit of time to address the repair for you. I gather your cables directly from Silent Source. Nonetheless, you could try calling Lloyd Walker at Walker Audio, 610-666-6087, for some suggestions. Lloyd is a dealer for Silent Source, a huge fan of Frank's work and is regularly in touch with him. |
http://www.silentsourceaudiocables.com/ You mention that you keep e-mailing him and that he has had computer problems. How many times have you tried calling him? Here is a link with a phone number. I'd recommend some voice contact, though it is now probably too late for X-mas. |