I shipped a STEEL Target equipment rack thru UPS and after the receiver called to complain about the condition it was sent back to me for filing a damage claim on the rack. IT WAS RUN OVER BY A FORKLIFT. I did not have "extra" insurance to cover the value of the rack but I claimed that this was obvious negligence on the part of UPS but it turned out that was MY fault for not properly insuring the item. They also dropped and caused $1600 damage to a large amp that I had shipped but I got my $$ on that one !!!
Shipping via UPS.
I just shipped an item via UPS, COD and insured. Well, UPS did an excellent job getting the package there. They left the package at the door, collected no money, and there, BINGO, is UPS in all it's glory. My warning to fellow audiophiles is to always INSURE items, use Fed-Ex for big ticket items - say over a couple thousand $$, but don't just send UPS ground and forget about it. Last 2 weeks ago, UPS left $2,000 worth of equipment at door, even though the package had a "adult signature required" sticker on it. Can you imagine losing several thousand dollars worth of stuff and then have to cough up legal expenses while fighting UPS in court for 18 months. Not a pretty sight.