Shipping. Hard Lesson.


I'm selling some high end audio gear for the estate of a relative who passed away. I've never done this before. I'm using C's List, eBay and A'gon. It has been a lot of work and not a lot of fun.

Tons of scammers on C's list but excellent experience selling to a local audiophile.

Got a sale pending here at A'gon. Not too bad.

One good experience on eBay.

But then the Bryston 9B SST2 amp sold on eBay. I had actually about decided to purchase it myself when it sold via eBay. Super nice, experienced buyer.

Took the amp to UPS. It weighs 65 pounds. Asked them to double box and was ready to pay the price but the clerk convinced me that there was no need. They would wrap it well and the box she chose was supposed to handle 85 pounds.

Well, it gets to the buyer and he sends me a picture and it looks like the box has rolled down a mountain. The handles are broken off of the amp and it is dinged all up. Have no idea if it works or not. I'm not sure double boxing would have mattered in this case.

We insured it for the price paid. Buyer was very understanding but disappointed of course. I will get paid (by UPS) what I was going to get paid anyway but both the buyer and I commiserated over a fine piece of equipment destroyed. Or at least marred.

Anyway, sorry about the long sad sop story but I will probably have other gear to ship in the near future possible even the gorgeous Aerial Acoustics 5Ts which, even thought they are bookshelf speakers, are large and heavy.

So all of this is basically to ask: Who do you use for shipping large heavy delicate audio gear?
n80

Showing 1 response by k600r

a recent purchase of a vintage McIntosh MR-71 tube tuner by me which I had been looking for maybe for about a year was destroyed by UPS.
    The unit was professionally packed by a reputable seller, overkill on the packaging and sent to me via UPS. Got the tracking number on Monday, updated and scheduled for delivery on Friday. On Thursday got an update from UPS that the package might be delayed and was in Kansas City at a UPS distribution center. About a week goes by and it’s still in Kansas so the seller puts in a query to see what’s up with the package. A couple more days go by and he finally hears that there was a fire at the distribution center and the building burned to the ground with everything lost. The seller puts in a claim for lost merchandise but had to wait for 8 days before it could be filed because of the investigation. I truly thought I was out a grand and the tuner which I really would have liked to have. Anyway the seller was above reproach and refunded everything including shipping while he patiently waits for his money.
   Moral is DO NOT use UPS under any cercumdtances, something always goes wrong. Third piece of gear lost to me all by UPS. Never had a problem with FedEx or FedEx Freight. Very good company that actually reads what’s put on the box, ie. fragile stickers, do not drop, font stack, etc. won’t use anyone else.