Since UPS did the packing, imo you have a good chance of getting a favorable settlement. I think their default response in the event of shipping damage is to automatically deny all claims on the grounds of "inadequate packaging", which they can’t really do in this case because they did the packaging. My negative opinion of UPS opinion is based on multiple bad experiences which I won’t bore you with.
The one time Fed Ex damaged something (because the driver slipped and fell on the ice in the street in front of my house), they did an inspection and found my packaging to be adequate and paid my claim.
Duke
The one time Fed Ex damaged something (because the driver slipped and fell on the ice in the street in front of my house), they did an inspection and found my packaging to be adequate and paid my claim.
Duke