2. digital
  3. 186348-5879

Service After the Sale

Does service after the sale mean anything to you?  It certainly does to me and has a tremendous impact on my future purchases. This week I sent three emails to three different vendors regarding their equipment that I had purchased or intend to purchase.  Yesterday (Wednesday) morning I emailed Alvin at Vinshine Audio regarding a question about a Denafrips DAC.  I had an answer early this morning (Thursday) when I woke up.  This by the way has been typical for me when corresponding with Vinshine. I've never waited more than a day for a reply.

On Monday I emailed two other vendors regarding their products.  Today (Thursday) I have not received replies from either one.  Isn't three (3) days long enough to allow for a reply.  These are not small vendors and interestingly are vendors who i've seen favorable reviews about.  That's why I choose to deal with them. I won't mention names, at least not yet.  That's not the intention of this post. I will email both again. I know that small, one or two person operations sometimes may not reply as quickly as you may like.  And then of course there are the people who never reply.

I know there have been several other posts like this on A'gon.  But I think Alvin and Vinshine deserve another shout out. I also know where my future purchases will be directed.  Do you?  

128x128marco1

Showing 1 response by soix

soix
8,750 posts
 

I bought an iFi Zen Stream and was initially very happy with it (although I’m not a fan of the 1950’s Jetson’s aesthetics). Then I ran into a technical issue and found their customer support to be basically non existent. I even reached out to the US distributor who, to his credit, tried to help but even HE couldn’t get any help from them. Now, I realize iFi offers relatively budget products, but at a company of that size I find it inexplicable that they couldn’t implement some semblance of product support. I mean, charge a couple bucks more per product and they could well afford at least decent customer support. Well, I’ll never buy another one of their products ever again.

That said, if there’s a high-end product where you can’t get customer support either from a dealer or the company, screw’em. There’s no excuse for that whatsoever.

More to discover