Schiit - shipments stopped?


Think they have stopped shipping, maybe ceased ops.

business failures do happen.

my order placed end of nov and no word.  I email and receive generic replies.

emergingsoul
I ordered a Ragnarok amp only in early December.  At that time it said "Ships in 5-7 days".  After a couple of weeks I emailed Schitt to inquire on status.  I got a prompt reply indicating it would be a couple more weeks.  In all honestly they could have let me know that before I inquired, but so be it.  Two weeks rolled around and I sent another email, to be notified it would ship "around Feb 25th".  I checked the website and that is what it did in fact say. Ok, cool.  I  now look at the website and it says "Ships on Feb 25th".  No "around" anymore.  That's progress imo.  

Apparently they are updating the website regularly, but are not sending out emails regarding the issue.  They may assume customers can check the website.  Remember, Callifornia, especially Southern California, is still experiencing a very severe Covid surge right now, and they are probably short-staffed.  

My take is that Schiit products are in high demand, and they are also likely dealing with delays from other vendors as well as their own internal challenges.  Everything in my world, from work, to the mail, to the bathroom contractor etc etc etc are running behind and experiencing unexpected challenges to their businesses.  

So what to do?  Wait and be patient.  Or cancel the order.  That's all there is to it.  
After a 3 month wait and one too many boilerplate emails from Schiit, I decided to cancel my order today.

It feels good!

While waiting, I’ve narrowed down a few other directions I might go in and figured why not take the plunge. While I’m sure I would’ve been happy with the Schiit gear, I think the communication sucked and I got disenchanted with their “rebellious upstart” image extending to how they informed buyers about months long delays. Why not just email out the info from HeadFi that @gnaster posted above to everyone waiting for a Freya+?

Strangely, it was the fastest and clearest communication I’ve had with Schiit. Within 25 minutes of writing to cancel, I had a reply and $600 going back to my PayPal. That was money I’d sent them to get a Bifrost in my order instead of a Modi.

Onward!!