They market product as a ht bypass preamp. I have several emails where they tout this feature."ht bypass preamp"
Where is this stated in the product description or in the manual? https://www.schiit.com/products/freya-1
If in a email take a screen shot and post up the link of it using https://imgbb.com/ as it’s false advertising even in email and you can get a full refund.
Cheers George