Schiit customer service seems poor

 One year ago I purchased a $1k pre amp from them for a friend. It was faulty right out of the box. I contacted them by email and was responded to immediately. Had a Fedex return label sent and a couple days later a brand new unit arrived ( which works great). No problem with their service....

I feel like they are having major supplier issues (same as everyone else seems like) and the two interactions I've had with them in the last 60 days regarding my Ragnarok backorder are... less than what I would expect from a company selling to this segment.

I've now asked twice if they have any reasonable expectation to fulfil my order by the new date, or if I need to find a temporary replacement *and keep my order open*, and I really expected more than a one line 'sorry for the delays' in response.

I've gotten quotes for *AUGUST* fulfillment from other mfgrs recently, and I just need to know if I need to find a different Amp before my wife kills me for the sound in our bedroom being broken since shortly after Christmas.

I've now asked twice if they have any reasonable expectation to fulfil my order by the new date, or if I need to find a temporary replacement *and keep my order open*, and I really expected more than a one line 'sorry for the delays' in response.

Wow you got a response back?  I emailed them a few times and it's been nothing but crickets.

I had a problem with a shipment of an upgrade board via Fedex ground.  Sent them an email and within a day had a response.  CS had tracked the problem to a lost package.  A replacement was sent overnight Fedex next day at no charge.  I would say you couldn't find a more responsive company.

Sent them an email and within a day had a response.

Must be nice.