I’ve made a few inquiries to them over the years. Only once was their response delayed and took about a week. One time I sent them an email on a Saturday night and received a reply at about 2 a.m. that morning. How’s that for fast?! At no time did I ever get the impression their customer service is outsourced.
It’s true that they only respond to emails, however, probably so they don’t get inundated with questions from tire-kickers and impatient old men.
It’s true that they only respond to emails, however, probably so they don’t get inundated with questions from tire-kickers and impatient old men.