They overall have good customer service and as noted ; they do charge you with a restocking fee if you have to send the Shiit back. I would also also give it a try......
Schiit Audio
I am interested in purchasing the Loki Max, and I sent out some feelers asking a few questions to the email address they have on the website. No response for a few days. So I come here and I see very mixed opinions on them. Are they a decent company to deal with? Anyone has had any extreme negative experience dealing with them or with one of their products? The Loki Max checks all the right features..