Refusing a warranty repair for overseas unit is OK and legal.
Refusing to provide parts along with information on them is not legal.
Anytime I wish to find out the part# and call Volvo dealer, I always receive positive response to any detailed information provided(such as location, shape, connection, type, part-no) weather I want to purchase it directly from dealer or purchase an aftermarket part. Same should apply to any electronics or appliances. Automobile companies follow consumer laws tight since the claim amounts can be substantial to inflict financial damages to the company.
I've also received precise replies from Dennon when was troubleshouting the same problem with number of their AVRs. They didn't refuse to provide circuit diagram as well. Didn't have a chance to repair Outlaw, Emotiva or Wyred as they're probably less popular to find clients or simply more reliable units vs. Niles or modern Dennon AVRs(good customer service but not reliable in general).
Manufacturing of electronics would deal with substantially smaller claim amounts hence their policies are often having 'holes' in following consumer laws.
Follow the link bellow
[url]https://sites.google.com/site/sonylcdrptvproblems/small-claims-lawsuits[/url]
Refusing to provide parts along with information on them is not legal.
Anytime I wish to find out the part# and call Volvo dealer, I always receive positive response to any detailed information provided(such as location, shape, connection, type, part-no) weather I want to purchase it directly from dealer or purchase an aftermarket part. Same should apply to any electronics or appliances. Automobile companies follow consumer laws tight since the claim amounts can be substantial to inflict financial damages to the company.
I've also received precise replies from Dennon when was troubleshouting the same problem with number of their AVRs. They didn't refuse to provide circuit diagram as well. Didn't have a chance to repair Outlaw, Emotiva or Wyred as they're probably less popular to find clients or simply more reliable units vs. Niles or modern Dennon AVRs(good customer service but not reliable in general).
Manufacturing of electronics would deal with substantially smaller claim amounts hence their policies are often having 'holes' in following consumer laws.
Follow the link bellow
[url]https://sites.google.com/site/sonylcdrptvproblems/small-claims-lawsuits[/url]